Satisfaction Guarantee

At Cactus Mailing we strive to exceed our customer’s expectations on every order we process. We will make our best effort to produce a reasonable reproduction based on the materials and/or design files provided. If you are not 100% satisfied with your order please notify us within 5 business days of receipt of your order. If we have made an error on your order - by our option we will remedy the error by either correcting the error, reprinting the order, issuing a partial or whole refund.

This guarantee includes:

• Failure to produce a reasonable reproduction as determined by industry standards and trade customs.
• Errors result in the inability to use the product for its intended purpose.
• Errors that clearly result in a reduction of effectiveness of the product.

This guarantee does not include:

• Errors made by the client or their representatives.
• Errors due to improper formatting of provided files.
• Poor Quality Product due to low resolution images provided by the client.
• Errors that were approved on the proof.
• Errors or Delays after the Postal Service has accepted the mailing.
• This guarantee does not supersede our standard terms and conditions.